Terms and Conditions

These terms and conditions apply to all transactions made on the website. By purchasing something from us you engage with our service and agree to be bound by the terms of purchase. Our store is hosted on GoDaddy, who provide us with the e-commerce platform that allows us to sell our products to you.

KEY DEFINITIONS

‘You/Customer’ - The individual or entity visiting this website and purchasing products or services from us.

‘Us’ – Soul & Moon Rising Ltd, the business that operates this website, and whose products you purchase.

OUR TERMS AND CONDITIONS

These terms and conditions together with our Privacy Policy and our Terms of Use (together, the ‘Terms’) provide you with information about us and apply to any contract between You and Us. Please read these Terms carefully and make sure you understand them before ordering anything from our website. We will also notify you, at the point of purchase if there are any additional terms and conditions that may apply to any specific contract made between us.

By ordering goods online, you agree to be bound by these Terms and Conditions. You can only order goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

GOODS

The description of the Goods is set out on the Website or other form of advertisement.

Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. All Goods which appear on the website is subject to availability.

BASIS OF SALE

The description of the Goods on the website does not constitute a contractual offer to sell the Goods. When an order has been submitted, we can reject it for any reason, although we will try to tell you why if this is the case, without delay. A contract will be formed when you receive an email from us confirming your Order.

The order process is set out on the website, and it is your responsibility to check that you have used the process correctly. You must also ensure that your Order Confirmation is complete and accurate and inform us immediately if there are any errors. We are not responsible for any inaccuracies in the Order placed by you.

PRICE AND PAYMENT

Our prices are as set out on our website, which may vary from time to time without notice. We reserve the right at any time to modify or discontinue the Service or Products without any notice. At present, the prices are not subject to VAT (value added tax), though this may change in the future. 

Any additional delivery charge or other charges will be set out on the Website at the date of Order. You must pay by submitting your credit or debit card details with your Order and we take payment immediately or otherwise before delivery of the Goods.

DELIVERY

The Goods will be delivered by the time or within the agreed method, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day into which the Contract is entered into. In any case, regardless of events beyond our control.

We do not generally deliver to addresses outside of the United Kingdom, Isle of Man or Channel Islands. If we do accept an Order outside of these areas, you will be responsible for any additional charges associated with the delivery.

The Goods become your responsibility from the completion of delivery or Customer collection, you must therefore, if reasonably practical, examine the Goods before accepting them.

CANCELLATIONS/RETURNS

The order may be withdrawn by telling us before the Contract is made, if you simply wish to change your mind and without providing a reason, without incurring any liability.

Purchases on the website is a distance contract which has the following cancellation rights:

Subject as stated in the terms and conditions, you can cancel within 14 days without giving any reason.

The cancellation right will expire after 14 days after you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Where there are multiple items in one order but are delivered separately, the cancellation period will expire after 14 days from the days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your cancellation rights, you must inform us of your decision to cancel by a clear statement setting out your decision (either via letter or by email). You must be able to show clear evidence of when the cancellation was made before the cancellation period expires.

These cancellation rights however do not apply to a contract for the following goods in the circumstances of:

• Good that are made to your specifications or are personalised
• Goods which are liable to deteriorate or expire rapidly

In any case of any sales contract, if the goods become missed inseparably (according to their nature) with other items after delivery

If you cancel this contract, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for loss in value of any good supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:

• 14 days after the days we receive back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back the goods, whichever is the earliest. 

You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract with us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods.

In the event that you are purchasing a digital download – such as e-book, guide, video, you will be informed prior to purchase that any downloadable content will be available immediately. You must consent to receiving this immediately and as a result you will lose your right to cancel.

GENERAL

We have a legal duty to supply the Goods in conformity with the Contract and the Goods will:

• Be of satisfactory quality
• Be reasonably fit for any particular purpose for which you buy the Goods, which before the Contract is made, you made known to us
• Confirm to their description

In the event of any failure by a party because of something beyond its reasonable control:

• The party will advise the other party as soon as reasonably practicable and;
• The party obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s rights relating to delivery and any right to cancel.

These terms will be governed by and construed in accordance with the laws of England and you explicitly accept that only the law courts of England have jurisdiction to deal with any matter arising from or in any way, whether directly or indirectly, related to the use of this website and, accordingly, you explicitly waive all and any rights to bring any action of any sort in relation to this website, or to any transaction carried out with it, or any data stored on it or provided to it in any court anywhere else in the world.

EXCLUDING LIABILITY

The supplier does not exclude liability for:

• Fraudulent act or omission
• For death or personal injury caused by negligence or breach of supplier’s other legal obligations

ISSUES

We try to avoid any dispute, so if you have any issues or feedback in relation to any of the services or products that you have purchased, please contact us at jo@soulandmoonrising.com or 07840766752.

Last reviewed: November 2023