Terms and Conditions

This document explains the basis of the services you have requested and sets out our respective responsibilities. Please take the time to read through the terms and conditions, as they are there to protect all parties involved and to make sure all understand our responsibilities. 

This agreement is made on the day of signing or when you make payment in relation to the service you have purchased, full details of this service will be outlined in the email or landing page that you visited when purchasing. If you have any queries, please contact Us immediately.

1. DEFINITIONS & INTERPRETATIONS:

a) In this agreement the following expressions have the meanings in this Clause:

i. ‘Charges’ – the fees and charges to be paid for the Services delivered to the Client.

ii. The ‘Service Provider’ or ‘Us’ is Soul and Moon Rising Ltd.

iii. ‘Coaching’ and ‘Mentoring’ associated with the Service to be provided, including but not limited to life coaching, personal coaching, mentoring.

iv. ‘Session’ is a meeting (virtual, face to face or telephone) to provide services to the client.

v. ‘Package’ is the booking of multiple sessions to provide services to the Client.

vi. ‘Event’ is a planned occasion to deliver Services to the Client or Clients.

2. SERVICES TO BE PROVIDED:

a) The following is a summary of the services/events/programmes that Soul and Moon Rising Ltd (‘Us’) are providing the Client (‘You’) and includes but not limited to:

i. One to One Coaching Sessions

ii. Group Programmes

iii. Back to Bliss Sessions

iv. Card Readings

v. Intuitive Energy Sessions

b) Detailed information regarding the service that will be provided to you, will be provided in the sign up/payment link.

c) The terms and conditions constitute the contract for service to be provided to the client.

d) For legal purposes, it is understand by all parties involved that ‘Coaching’ and ‘Mentoring’ are currently unregulated industries and the Services provided are not ‘licenced’ by any UK Body, Institution or Regulator even though the sessions may take place in the UK.

e) We shall provide the Services as agreed in writing but will not guarantee, nor be held liable, to the Client for the outcome of the Services or any decisions or actions taken as a result of the Services provided.

3. TERMS AND CONDITIONS:

a) Performance:

i. The Parties agree to do everything necessary to ensure that the terms of this Agreement takes effect.

b) Bookings and Deposits:

i. No booking shall be deemed to be confirmed or accepted by Us unless and until the Client has paid the total invoice amount and the booking has been confirmed.

ii. We are not under any obligation to continue holding provisional bookings for services beyond 10 working days from the time of provisional booking.

c) Payments:

i. Except otherwise provided in this Agreement, all monetary amounts referred to in these terms are in GBP.

ii. Payment must be received in full before the Service is undertaken, unless categorically stated differently in writing or in the invoice by Us

iii. Where the Service is ongoing payment for Services provided by Us must be paid within 10 working days of receiving the invoice. Interest payable on any overdue amounts under these Terms is charged at a rate of 4.00% per annum or at the maximum rate enforceable under application legislation, whichever is lower.

iv. Any query arising from an invoice should be notified to Us within 5 working days of the date of the invoice receipt. Failure to comply will render the full invoice amount payable on the due date.

v. Non-payment as per the payment terms set out in this Agreement, will result in Us being unavailable to you the Client.

vi. Non-payment of the total amount due for this booking will be considered a breach of contract and We reserve the right to take legal action as necessary to secure payment in full.

vii. If the final payment is not paid by the date stipulated in writing or in the invoice, we reserve the right to withhold any further work including cancellation of future work, unless payment, including any late payment fee is made immediately.

viii. Where payment is not received, We, reserve the right to withhold and retain all monies received to date and will not be liable to the Client to repayment any previous monies received.

ix. We will be responsible for all income tax liabilities and National Insurance Contributions relating to the Payment.

d) Client Cancellations and Charges:

i. This Clause applies to the following: where a Client a) cancels a Service or b) changes the agreed date when a Service would be provided.

ii. Where Clause 3.di) applies, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. 

iii. To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. letter or email) to jo@soulandmoonrising.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the end of the cancellation period has expired.

iv. If you cancel the contract, where there is a reimbursement, we will pay this using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise, in the event you will not incur any fees as a result of the reimbursement.

v. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

e) Confidentiality:

i. Confidential information is any data or information relating to the Client’s business or Personal information which would reasonably be considered to be the proprietary to the Client. We will not disclose, divulge, reveal or report or use any confidential information which has been obtained as a result of the work being undertaken.

ii. We agree not to disclose, divulge, reveal, report or use, for any purpose, any Confidential information which We have obtained, except as authorized by You or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of these Terms.

iii. You agree that any ceremonies or sessions are confidential, and you will not speak, expose, inform any third parties of anyone attending the sessions or what happens in them. You agree to maintain confidentiality of any other individuals within the group and will not share contents, including photographs of take screenshots of contents or the members of the group during any of the sessions.

f) Data:

i. Personal information will be processed in line with Privacy Policy that has been provided. 

g) Ownership of Intellectual Property:

i. All intellectual property and related material (the ‘Intellectual Property’ (IP)) that is developed or produced as a result of this agreement will be the property of the Us. 

ii. Title, copyright, intellectual property rights and distribution rights of the IP remain exclusively with the Us.

h) Responsibility:

i. You understand that your participation in any of the services/events/programmes either on a group or individual basis will not treat or diagnose any disease, illness or aliment and if you should experience any such issues, you should see your general practitioner or other practitioner as determined by your own judgement. 

ii. You understand any service/event or programme is not a substitute for health care, medical or nutritional advice of any kind. You agree that you are fully responsible for your mental and physical choices and decisions during or after any of the events, sessions or programmes.

iii. It is the responsibility of the Client to provide Us with relevant information which you feel may be appropriate to enable Us to provide you with the agreed service. 

iv. You expressly consent to any and all treatments, methods and techniques necessary for Us to perform within the sessions as we determine.

i) Our Obligations:

i. If we cancel or terminate this contract, or cancels any Sessions, Packages or Events for any reason other than that set out in Clause 3d), we will pay to the Client the sum of services that have not been completed, but not including work that has been delivered, within 30 days of informing the Client that the booking is cancelled.

ii. We must give written notice to You of termination or cancellation of this contract.

iii. There may be occasions where We may recommend that You seek an alternative service more suited to You needs. In this situation We will fully discuss the reasons and my recommend an alternative solution. It is Your sole responsibility to decide whether or not to follow the recommendation and We do not accept any liability for the outcome of any decision You make.

j) Limitation of Liability:

i. We hold the appropriate insurances required to cover any potential legal liability for loss, damage or injury to third parties in line with our requirements.

ii. You agree that You alone are responsible for your well-being. 

iii. We are also not liable for consequential, indirect or special losses of any sort, including any loss, death, illness, property damage or bodily injury caused by your participations in the sessions, except when this is due to an act, omission or negligence on our part, and you expressly waive, discharge and release all liability and hold Us harmless of all claims, to the maximum permissible under applicable law. 

iv. We will not be responsible for any third-parties claims through you for any direct, indirect, special or consequential, economic or other damages arising in anyway from your participation in the session, one to one or group programmes.

k) Notice of Variation:

i. the terms will not be varied unless it is mutually agreed.

l) Severability:

i. In the event that any provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provision will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of the Agreement.

m) Governing Law:

i. The agreement will be governed by and construed in accordance with the laws of England.

If you have any queries regarding these terms, please do not hesitate to contact me to discuss your queries. We will follow our internal procedure with dealing with any disputes, which will be provided to you where appropriate.

Last reviewed: November 2023