PRIVACY POLICY

SUMMARY

This policy outlines:

• What information we collect about you and why when you visit our website, sign up for our newsletter, subscribe to our mailing list, join a Facebook Group or enter into a business relationship with Soul and Moon Rising Ltd (or any other business name owned by the Company).
• How we use your personal information.
• How we protect your personal information.
• What rights you have in relation to the personal information that we hold about you.

Soul and Moon Rising Ltd is deemed to be a ‘data controller’ and is registered with the Information Commissioners Office (ICO), registration number ZB323869.  Unless we are obliged or permitted to do so by law, we will not disclose of any of your data to another third party without your consent.

We will never pass your information to any company so that they may market their products to you.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We may collect the following information, which includes personal information from you, when you provide your details to us via an opt in form, when you subscribe to a newsletter or request for some information to be sent to you:

• Name and address.
• Date of birth - (may include time of birth in order to generate an Astrological Chart – although you may be required to generate the chart and provide us with a copy for our records)
• Health Information – if required as part of our service to you (for example when attending a retreat)
• Contact details such as email addresses or telephone numbers.
• IP Address of the computer
• Cookies

If you enter into a business relationship with Soul and Moon Rising Ltd, we will also collect payment details will be collected as part of the payment process, this information will not be stored by ourselves. We use Stripe to process the payments, further information as to what they do with this information can be found in Stripe’s Privacy Policy. In the event that an invoice is provided your bank details may be retained by our banking partner and accounting system.

WHY WE COLLECT THE INFORMATION ABOUT YOU?

The personal information collected will be used by us to:

• Provide you with the information that you have requested, including updates or services from us which we feel may be of interest to you.
• Include you in the email subscription process in order that you receive the newsletter or any other information that you may have requested.
• Contact you to discuss any queries you may have.
• Fulfil and provide the service/product, that you have requested and made payment for.
• Cookies may be utilised by Mailerlite for analytical purposes.
• Accountancy Purposes.

WHY CAN WE USE YOUR PERSONAL INFORMATION?

•  We will contact you on the understanding that you have submitted your personal details, requesting further information from us, which we deem to be a legitimate business interest.
• In the event that you sign up for a service/membership with us, we will be using your personal information to enable us to fulfil the contract that you will have with us (in which event you will receive notification of any other information we may need to collect).
• If you have provided a testimonial for our use, we deem this to be a legitimate business interest.
• For legal requirements we have for accountancy purposes.
• If you have provided consent for us to provide you with marketing emails to keep you updated about our business.
• If you have purchased a service or product from us previously (within a reasonable time period) and we believe any services or products may be of interest to you, which we deem to be a legitimate business interest.

WHO MIGHT YOUR PERSONAL INFORMATION BE PROVIDED TO?

We will only share your personal information with trusted partners that we require to fulfil our obligations to you. If we do share it, we will ensure the necessary due diligence is carried out, so we are confident the necessary regulations are being met.

Your data may be shared with other companies to help us analyse and better understand our customers and their requirements. 

At the time of writing this policy, the trusted partners are:

• Mailerlite which is used to record appropriate personal information to enable us to fulfil our obligations to you in relation to providing information you have requested, updates to our services and our newsletter (where applicable).
• Stripe enables us to take payment.
• Calendly – used to schedule appointments.

Further information as to how these companies handle personal information is available in their privacy policies.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

To keep your personal information secure, we store it using appropriate standard encryption and information security policies to the size of our business. This means that your information is only accessible to our those who are authorised to do so and only within our approved locations. If your data is transmitted to any of our trusted partners, appropriate security measures are in place to ensure this isn’t intercepted.

LOCATION OF YOUR PERSONAL INFORMATION

The recipients of any personal information submitted to us will be limited to Soul and Moon Rising Ltd and data is retained in the UK.  There may be operational requirements to transfer your data outside of the UK, and this may occur as a result of the 3rd parties that we use, however if we do this the same degree of protection is given to your personal data as if it was stored and used within the UK and regulated in line with it’s laws.

RETENTION PERIOD OF YOUR PERSONAL INFORMATION

Your personal will be retained for as long as necessary in line with the legal reasons for utilising this information. If you require further information, this is available upon request.

COOKIES

Please refer to our Cookie Policy for further information as to why cookies are collected. Cookies are tiny files that are downloaded to your computer, to improve your experience. For more information about cookies, please read ‘What Are Cookies’. You can prevent the setting of cookies by adjusting the settings on your browser (see your Browser Help for how to do this). TO find out more about Cookies including how to see what Cookies have been set, visit www.allaboutcookies.org or www.aboutcookies.org. Top opt out of being tracked by Google Analytics across all websites, visit: https://support.google.com/analytics/answer/181881?hl=en

YOUR RIGHTS

In relation to the personal information that we hold about you, you may have the following rights:

• Right to be informed – you have the right to ask to see what information we hold about you. 
• Right to access – to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual (contact details below) in writing with the subject ‘Subject Access Request’. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
• Right to rectification – if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
• Right to erasure – also known as the right to be forgotten. In specific circumstances you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your data.
• Right to object – you can ask us to stop contacting you or marketing to you by writing, calling or emailing us at jo@soulandmoonrising.com 

CONTACT DETAILS

Further information can be obtained from jo@soulandmoonrising.com

RIGHT TO LODGE A COMPLIANT

Whilst we would like to be given the opportunity to put right any issues you may have initially; you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information.

https://ico.org.uk/make-a-complaint/

0303 123 1113

POLICY LAST UPDATED: July 2024